Terms and policies

Room capacity

Regulations on the standard number of guests included in the room rate:

  • Standard Double Room: Maximum 2 adults + 1 child under 6 years old
  • Deluxe Double Room: Maximum 2 adults + 1 child under 6 years old
  • Deluxe Triple Room: Maximum 3 adults + 1 child under 6 years old
  • Family Room: Maximum 4 adults + 2 children under 6 years old

Number of guests: Please kindly inform us of the exact number and ages of guests during the booking and stay process.

Children: Children from 7 years old to under 11 years old are subject to a surcharge of 100,000 VND if sharing a room.

Whole house for rent: Deposit of 3,000,000 VND per booking for whole-house rentals. (This deposit will be refunded after checkout if there are no additional costs incurred).

Accommodation Agreement

It is strictly forbidden to bring weapons, poisons, and flammable or explosive substances into the homestay.

Strict No pets allowed check into a homestay.

All forms of gambling and drug use are strictly prohibited in the Homestay. Under Vietnamese law, guests must take full legal responsibility if they violate this rule.

Please cook in the kitchen area and do not smoke inside the Homestay.

Please lock the entrance door and balcony door, and turn off the lights when leaving the room.

Please notify the management staff if your room key is lost or stolen.

Please take care of your personal belongings and valuables. Do not use items labeled as private by the Homestay without permission.

Please do not receive guests at the homestay after 22:00.

Do not bring high-capacity speakers into the homestay.

All cooking and daily activities in common areas including the swimming pool, garden, rooftop, living room, kitchen, and hallway areas must be cleaned up and returned to the Homestay before 10:00 AM on the day of departure. The Homestay will assist with cleaning after 10:00 AM and apply a surcharge of 50,000 VND per actual guest.

The customer will bear full legal responsibility if they violate the regulations by breaching the above terms, causing consequences or damages while staying at the Homestay.

Asset custody agreement

Please follow the staff's instructions on how to use and maintain the equipment in the homestay.

If property is lost or damaged, compensation must be paid in the amount of 150% of its current value.

Homestay staff are not allowed to ask guests to pay any fees without management's permission. Therefore, please contact the management department to protect your personal rights.

Force majeure

In cases of force majeure (meaning any unforeseeable and unavoidable objective circumstances, including but not limited to strikes, civil unrest, war, fire, flood, other emergencies, or any delays in necessary and essential repairs of the homestay...) that prevent the homestay from fulfilling the stated obligations, the homestay shall not be liable for any loss, damage, expense, claim, etc. beyond our control.

Standard Rate Booking

  • Cancel 14 days in advance: Free 100%.
  • Cancellations made 4 to 14 days in advance: A charge of 50% of the total room rate will apply.
  • Cancellations made less than 3 days in advance: A fee of 100% of the total room charge will be charged.

Book promotional rate

  • Cancellations or refunds are not supported after booking confirmation.

No-show

  • If you do not check in and do not provide advance notice: A fee of 100% of the total room charge will be charged.

To complete the official room reservation procedure for your booking, Da Homestay would like to send the detailed deposit information as follows:

  • Deposit amount at the time of booking: equal to 50% of the total value of your reservation (For example: reservation value is 1,600,000 VND, deposit amount: 800,000 VND)
  • The remaining balance must be paid 7 days prior to the check-in date.
  • During peak seasons, holidays, and Tet, please pay the full amount at the time of booking.

💳 Official account information for Da Homestay:

  • Bank: MB Bank (Military Bank) – Hue Branch
  • Account number: 382 6868 382
  • Account name: DA HOMESTAY BUSINESS HOUSEHOLD
  • Transfer content: [Customer Name] – [Phone Number] – Book room

📩 After completing the transfer, please take a screenshot of the transaction and send it via message. Fan page or Zalo 0382 15 82 82 Please help Dạ. As soon as the deposit is received, the Homestay will send an official Booking Confirmation with detailed instructions to you.

Your reservation information will be automatically transferred to Da Homestay's reservation system. Please proceed with Make a deposit within 4 hours. If we do not receive the room deposit within this timeframe, we regretfully have to cancel your reservation! 

Check-in / Check-out times

Check-in: 2:00 PM – 10:00 PM

  • Depending on room availability: If there are vacant rooms, the homestay will accommodate guests for early check-in.

Checkout: before 12:00 PM

  • Surcharge: For late check-out between 12:00 PM and 6:00 PM, a surcharge of 50% will be applied to the room rate.

Please present your passport or citizen identity card for check-in and temporary residence registration. For foreign guests: please present your passport and a valid visa.

Before leaving the Homestay, please settle all bills and return your room key to the Manager.